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Privacy Policy

Second Spring Women’s Midlife & Menopause Clinic
Dr. Lorena Barrientos MD, FCFP, MSCP

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This Privacy Policy may be updated periodically. The most current version will always be available on our website.
Last Updated: June 2026

  • Second Spring Women’s Midlife & Menopause Clinic is committed to protecting the privacy and confidentiality of your personal and personal health information. We collect, use, disclose, and safeguard information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and other applicable privacy legislation.

  • Our website may collect limited contact information to allow us to respond to inquiries and facilitate access to our services.

    Medical and health-related information is collected through secure electronic forms and systems designed to protect the confidentiality of personal health information.

    Information submitted through online forms is used solely for healthcare and administrative purposes related to your care.

  • We collect, use, and disclose personal health information for purposes including:

    • Providing healthcare services and medical consultations

    • Assessing your eligibility for clinic services

    • Developing and implementing treatment plans

    • Arranging laboratory tests, diagnostic imaging, and specialist referrals

    • Communicating with you regarding appointments, treatment recommendations, and clinic services

    • Coordinating care with your family physician and other healthcare providers, where appropriate

    • Meeting legal, regulatory, and professional obligations

  • We may contact you by email, telephone, text message, or other electronic means regarding appointments, clinic updates, and your healthcare services. While we take reasonable steps to protect your information, electronic communications may not be completely secure. By providing your contact information, you consent to receiving communications related to your care through these methods unless you notify us otherwise.

    To support clinic operations, we use secure third-party service providers for services such as electronic medical records, appointment scheduling, secure online forms, and patient communications. These providers are required to maintain appropriate safeguards to protect your information and may access information only as necessary to perform services on our behalf.

  • We do not sell or rent personal information.

    Your information may be disclosed:

    • To other healthcare providers involved in your care

    • To laboratories, pharmacies, imaging facilities, and consultants as required for treatment

    • Where required or permitted by law

    • With your consent

  • We employ administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

    These safeguards may include:

    • Password-protected systems

    • Encryption technologies

    • Secure cloud-based platforms

    • Multi-factor authentication

    • Restricted staff access based on role

  • You may request access to your personal health information and ask that inaccurate or incomplete information be corrected, subject to legal requirements. Requests must be made in writing to the clinic.

    We retain personal health information in accordance with applicable legal, regulatory, and professional standards.

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